Highly-rated hotels run on Fetch.
Higher Guest Satisfaction
Better Reviews
More Bookings
More Revenue
Higher Guest Satisfaction
Better Reviews
More Bookings
More Revenue
Fetch helps quality hotels deliver memorable guest experiences from one centralized system.
Quality hotels want to leverage technology to provide a best-in-class guest experience.
But they either have no system, or too many systems at once.
Until they start using Fetch 😉
Fetch covers guest engagement from end-to-end with the same messaging, ticketing, alerts, and analytics for every opportunity. All while being so simple that anyone can become a pro in a matter of minutes.
Guest expectations are higher than ever. Responding to an issue 2 days later just won’t cut it anymore.
With Fetch, you can have real-time communicate with guests through various channels and enable staff to respond and take action instantly.
Texting in real-time.
Give your guests a direct link to your staff for anything they may need. Any guest can message with your hotel at a custom local number. Feedback, requests, information, and much more.
All responses come right back into the system. Full visibility for the whole team.
1-tap feedback. Branded to your liking.
Survey & engage your guests at critical moments of their journey, using email and/or SMS, to find you those golden recovery opportunities. Before they take it online.
Guests respond in 1 tap, getting 20x stronger engagement, and can use their own device. No apps or downloads required!
Easy coordination thanks to full visibility for the whole team.
One centralized dashboard for staff to collaborate and resolve incidents in real-time.
Track any opportunity, work through it internally as well as with the guest, and close it off when done.
Simple, right? 😉
Track and manage online reviews from all the leading sources.
All new reviews will be displayed in Fetch. That way you can engage with reviews as they are posted, and no longer have to manually check all the different sources.
New York, USA
USA
New York, USA
Tennessee, USA
Toronto, Canada
Empower your whole team to take care of guests (and each other), all in real-time.
Turn your hotel into a well oiled machine. No manual required.
Make sure every guest has a great stay, before it’s too late.
Handle guest engagement from A to Z in one tab.
Reduced defect rates by 55% across the entire portfolio in a matter of months.
Improved resolution speeds at all properties by at least 31%, with some high as 73%.
Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.
Reduced defect rates by 89% in 4 months.
Improve average resolution speeds by ~59% in 1 month.
Rose 91 places on TripAdvisor (NYC) since deploying Fetch.
Reduced defect rates by 76% in 6 months.
Improved post-stay satisfaction 9% in just 3 months.
Online reviews improved 18% in just 1 month.
Reduced defect rates by 55% across the entire portfolio in a matter of months.
Improved resolution speeds at all properties by at least 31%, with some high as 73%.
Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.
Reduced defect rates by 89% in 4 months.
Improve average resolution speeds by ~59% in 1 month.
Rose 91 places on TripAdvisor (NYC) since deploying Fetch.
Reduced defect rates by 76% in 6 months.
Improved post-stay satisfaction 9% in just 3 months.
Online reviews improved 18% in just 1 month.