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Reduced defect rates by 55% across the entire portfolio in a matter of months.
Improved resolution speeds at all properties by at least 31%, with some high as 73%.
Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.
Five hotels. Hundreds of staff. Thousands of keys. One platform: Fetch.
Reduced defect rates by 89% in 4 months.
Improve average resolution speeds by ~59% in 1 month.
Rose 91 places on TripAdvisor (NYC) since deploying Fetch.
The Lucerne delivers 5 star service in a 120 year old landmark for 21st century guests with Fetch.
Reduced defect rates by 76% in 6 months.
Improved post-stay satisfaction 9% in just 3 months.
Online reviews improved 18% in just 1 month.
MCM Eleganté Lubbock makes it look easy to run a 293 room full service hotel with Fetch.