Independent hotels run on Fetch.
Higher Guest Satisfaction
Better Reviews
More Bookings
More Revenue
Higher Guest Satisfaction
Better Reviews
More Bookings
More Revenue
Fetch helps independent hotels deliver memorable guest experiences from one centralized system.
Independent hotels want to leverage technology to provide a best-in-class guest experience.
But they either have no system, or too many systems at once.
Until they start using Fetch 😉
Fetch covers guest engagement from end-to-end with the same messaging, ticketing, alerts, and analytics for every opportunity. All while being so simple that anyone can become a pro in a matter of minutes.
New York, USA
USA
New York, USA
Tennessee, USA
Toronto, Canada
So you and your team often don't know about an opportunity until it's too late (if at all). Problems go unresolved and smiles turn to frowns. And those frowns can turn into online reviews and lower repeat guest rates.
Identify Opportunities
Ensure guest satisfaction, before it's too late. Capture every touchpoint along the guest journey, from beginning to end, both proactively and reactively.
Two-way guest texting
1-tap surveys that find 20x more opportunities
Online review management
Ticketing
Managing multiple systems and manual, disconnected processes can lead to limited visibility on what issues need to be addressed and by whom.
Facilitate Recovery
What if your team only had 1 login to remember? Fetch has everything your team needs to track, work through, and complete any opportunity from the same digital hub. Ready on any device you may be using.
Ticket management dashboard
Communicate with staff and guests
Assign to staff and departments
Built-in instant messenger
Recurring tickets with checklists
Real-time staff alerts
Image upload
Digital shift reports
Many independent hotels would like to be data-driven, but do not have the resources to gather, prepare & analyse the right data. This makes it very difficult to measure progress and to set the right goals.
Learn & Improve
Analytics dashboard that helps you turn tens of thousands of data points into an intuitive set of graphs, charts, and insights that anyone can understand. Learn more in 10 minutes with Fetch than 10 hours wrestling with Excel.
Guest satisfaction
Staff performance
Recovery speeds
Sentiment - powered by Machine Learning
Rooms
Empower your whole team to take care of guests (and each other), all in real-time.
Turn your hotel into a well oiled machine. No manual required.
Make sure every guest has a great stay, before it’s too late.
Handle guest engagement from A to Z in one tab.
Reduced defect rates by 55% across the entire portfolio in a matter of months.
Improved resolution speeds at all properties by at least 31%, with some high as 73%.
Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.
Reduced defect rates by 89% in 4 months.
Improve average resolution speeds by ~59% in 1 month.
Rose 91 places on TripAdvisor (NYC) since deploying Fetch.
Reduced defect rates by 76% in 6 months.
Improved post-stay satisfaction 9% in just 3 months.
Online reviews improved 18% in just 1 month.
