We are on a mission to empower independent hotels to effortlessly and consistently deliver memorable guest experiences.
Say goodbye to providers that solve only one small piece of the puzzle. Fetch covers guest engagement from end-to-end with the same ticketing, alerts, and analytics for every opportunity.
Reduced defect rates by 55% across the entire portfolio in a matter of months.
Improved resolution speeds at all properties by at least 31%, with some high as 73%.
Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.
Five hotels. Hundreds of staff. Thousands of keys. One platform: Fetch.
Reduced defect rates by 89% in 4 months.
Improve average resolution speeds by ~59% in 1 month.
Rose 91 places on TripAdvisor (NYC) since deploying Fetch.
The Lucerne delivers 5 star service in a 120 year old landmark for 21st century guests with Fetch.
Reduced defect rates by 76% in 6 months.
Improved post-stay satisfaction 9% in just 3 months.
Online reviews improved 18% in just 1 month.
MCM Eleganté Lubbock makes it look easy to run a 293 room full service hotel with Fetch.
We are a driven team of people based out of Toronto, helping hotels around the world deliver the best possible guest experience. Period.
Ex-hoteliers, Software engineers, data scientists, customer support experts, UI/UX designers, some "big picture" thinkers; you name it, we've got it.
All of these people have worked countless days and nights to make Fetch the product that it is, and look forward to making it better for you every day.