Independent hotels run on Fetch.

We are on a mission to empower independent hotels to effortlessly and consistently deliver memorable guest experiences.

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Fetch is the solution of choice for independent hotels & property groups

Say goodbye to providers that solve only one small piece of the puzzle. Fetch covers guest engagement from end-to-end with the same ticketing, alerts, and analytics for every opportunity.

Hospitality Group
Lodging & Leisure
  • Reduced defect rates by 55% across the entire portfolio in a matter of months.

  • Improved resolution speeds at all properties by at least 31%, with some high as 73%.

  • Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.

Case Study

Five hotels. Hundreds of staff. Thousands of keys. One platform: Fetch.

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Luxury Accommodations
The Lucerne
  • Reduced defect rates by 89% in 4 months.

  • Improve average resolution speeds by ~59% in 1 month.

  • Rose 91 places on TripAdvisor (NYC) since deploying Fetch.

Case Study

The Lucerne delivers 5 star service in a 120 year old landmark for 21st century guests with Fetch.

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Full Service Hotel & Suites
MCM Eleganté Lubbock
  • Reduced defect rates by 76% in 6 months.

  • Improved post-stay satisfaction 9% in just 3 months.

  • Online reviews improved 18% in just 1 month.

Case Study

MCM Eleganté Lubbock makes it look easy to run a 293 room full service hotel with Fetch.

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About Us

Bad stays stopped in their tracks
About Us
Who are we?

We are a driven team of people based out of Toronto, helping hotels around the world deliver the best possible guest experience. Period.

Ex-hoteliers, Software engineers, data scientists, customer support experts, UI/UX designers, some "big picture" thinkers; you name it, we've got it.

All of these people have worked countless days and nights to make Fetch the product that it is, and look forward to making it better for you every day.

A Message From Our Founder

My name is Russell Silver. I founded Fetch after encountering this problem head on. As a guest, I had a "sub-par" experience with a well-known hotel brand. Not for a lack of trying, I had no effective way to express my concerns to the staff when the phone lines were busy and the front desk was too lined-up to get someone's attention. To top it all off, I was sent a typical 25 page post-checkout survey after I had departed.

I knew there had to be a better way (1) for guests to notify hotels of their experience, and (2) allow hotels to identify guest problems in time for them to properly address and resolve them.

So I assembled a team of experts, all with experience in hospitality, passion for the idea, and excitement for the mission of helping hotels around the world improve guest experience.

After countless man hours, Fetch has been tried, tested, and proven to produce results 11x better than anything else out there. This gives me no greater joy as a founder.

I have made myself personally available around the clock to any client (past, present, or future), or person who wanted to chat. Reach out any time to, and I hope to hear from you soon.

Russel Silver
Chief Executive Officer, Fetch

Let’s get happier heads in beds.

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