Guest opportunities served up to you on a silver platter…with a keyboard.
Sophie manages the day-to-day hustle and bustle at the front desk.
When she is not managing her team, she is smiling and greeting guests herself. She has a keen eye on quality, standards, and all expectations.
She wants to make sure guest requests are handled promptly and professionally, and guests are so happy that they're running to TripAdvisor to let the world know all about her hotel.
But she has no way of being proactive on guest satisfaction, nor the bandwidth to manage 5 systems to capture every critical touchpoint along the guest journey.
We would rather fix things in real time when they’re small hiccups, instead of weeks later when they’re big hairy problems. Which is exactly what Fetch’s real-time 2-way texting and ticketing can do for your front office.
Automatically check how guests are enjoying themselves during their stay, and get real-time alerts if anyone isn’t having a great time. Simple, right?
Engage with guests all the way from beginning to end. Pre-arrival, on-site, post-stay, and even collect 3rd party online reviews. All from the same place.
Operations & Revenue Manager
Town Inn Suites