According to a recent study, 81% of young hotel guests are interested in features like online check-in, mobile room keys, and instant messaging with hotel staff.
If you want to keep up with this changing landscape, you need to be open to new, experience-enhancing technologies—like guest experience software, for example.
And in this definitive guide, Fetch will be helping you out with that. We'll be taking you on a deep dive into the best guest experience platforms available, so you have all the information you need to make a decision.
Ready to boost customer satisfaction and revenue? Let's dive in.
Guest experience software is a cloud-based, third-party application that allows visitors to use and request hotel services via their mobile devices and in-room tablets.
Guest experience software can come with a range of features, including:
These elements enable general managers to make their guests’ stays enjoyable and memorable.
Guest experience management software provides centralized information on guest feedback, including online reviews, guest messaging, and guest surveys. By collecting this information in one place, you can improve the guest experience by utilizing a treasure trove of data.
Real-time responses from guests can help you identify areas for operational and service improvements. Improving guest engagement and responding to their concerns more quickly can lead to increased bookings and revenue.
Researching your customers and using analytics can help you create content that really resonates with them. Customer experience software offers relevant data on your customers’ behavior and preferences, allowing you to better understand their pain points and how they view your brand.
By leveraging this data, you can tailor recommendations, special offers, advice, and content that aligns with your target market’s needs.
If your staff is wasting time on tedious, manual tasks, it means they aren’t investing the same energy into creating unique, personalized experiences for guests. Automated features like follow-up messages, check-in process, and mobile key help your staff streamline interactions with guests.
This also frees up their time to develop initiatives that increase customer engagement and ultimately lead to more revenue.
Combing through many online reviews to select the best guest experience software for your hotel is a daunting task. That’s why we have assembled this list of the best tools on the market.
Here’s an overview of the tools we’ll be covering:
Now, let’s dive a bit deeper into what makes these tools great!
Fetch is an all-in-one team and guest engagement hub that’s trusted by hundreds of independent hotels across North America.
With features like guest texting, centralized ticketing, one-tap surveys, and deep analytics, you’re armed with all the tools you need to create meaningful (and memorable) experiences for your guest.
Plus, it's super easy to use—your staff will have it mastered it in no time. This helps cut down on platform fatigue and empowers your teams to do what they do best.
Every hotel is unique—and our pricing reflects that. For a personalized quote designed to meet your need, fill out this form, and we’ll get back to you shortly!
ALICE is a hotel operations platform that offers an array of features designed to limit the chaos that goes hand -in-hand with hotel operations.
ALICE is built around a fairly intuitive interface with tabs for managing different aspects of your hotel—including messaging, guests, maintenance, and housekeeping. When issues arise, it’s easy to create and assign tasks so that nothing slips through the cracks.
If you want to learn about ALICE’s pricing, you’ll need to contact their sales team.
Whistle is a guest messaging tool that opens up a direct line of communication between guests and hotel staff.
With this tool, you can access a range of useful features centered around Whistle’s direct messenger, including automated responses, targeted upselling, and post-stay review prompts.
You’ll need to book a demo to learn about pricing plans.
Nuvola is a hotel management tool that combines hotel service optimization and guest engagement through a range of useful modules—from tickets to guest profiles to housekeeping.
The platform’s main purpose is synchronizing hotel operations and optimizing staff performance through a centralized dashboard and integrations with other hotel management tools.
Once again, you’ll need to request a demo if you want to learn more about Nuvola’s pricing.
If you're an independent hotel looking for an all-in-one guest experience software, Fetch might just be your best bet! With features like alerts, ticketing, messaging, and analytics, you'll be able to provide your guests with unforgettable experiences. And the best part? It's super easy to set up and use, so you can start earning revenue in no time.
Not convinced? Check out how Lodgings & Leisure benefited from Fetch's services.
Want to learn more about how Fetch can take your hotel's guest experience to the next level? Request a free meeting and see Fetch in action!