Enable your staff to make every stay great.

You can’t read minds

So you and your team often don't know about an opportunity until it's too late (if at all). Problems go unresolved and smiles turn to frowns. And those frowns can turn into online reviews and lower repeat guest rates.

Guest Engagement

Identify Opportunities

Ensure guest satisfaction, before it's too late. Capture every touchpoint along the guest journey, from beginning to end, both proactively and reactively.

  • Two-way guest texting

  • 1-tap surveys that find 20x more opportunities

  • Online review management

  • Ticketing

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Your opportunities are all over the place

Managing multiple systems and manual, disconnected processes can lead to limited visibility on what issues need to be addressed and by whom.

Operations Hub

Facilitate Recovery

What if your team only had 1 login to remember? Fetch has everything your team needs to track, work through, and complete any opportunity from the same digital hub. Ready on any device you may be using.

  • Ticket management dashboard

  • Communicate with staff and guests

  • Assign to staff and departments

  • Built-in instant messenger

  • Recurring tickets with checklists

  • Real-time staff alerts

  • Image upload

  • Digital shift reports

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Most analytics miss the mark

Many independent hotels would like to be data-driven, but do not have the resources to gather, prepare & analyse the right data. This makes it very difficult to measure progress and to set the right goals.


Learn & Improve

Analytics dashboard that helps you turn tens of thousands of data points into an intuitive set of graphs, charts, and insights that anyone can understand. Learn more in 10 minutes with Fetch than 10 hours wrestling with Excel.

  • Guest satisfaction

  • Staff performance

  • Recovery speeds

  • Sentiment - powered by Machine Learning

  • Rooms

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Our customers benefit from higher guest satisfaction.

Hospitality Group
Lodging & Leisure
  • Reduced defect rates by 55% across the entire portfolio in a matter of months.

  • Improved resolution speeds at all properties by at least 31%, with some high as 73%.

  • Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.

Case Study

Five hotels. Hundreds of staff. Thousands of keys. One platform: Fetch.

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Luxury Accommodations
The Lucerne
  • Reduced defect rates by 89% in 4 months.

  • Improve average resolution speeds by ~59% in 1 month.

  • Rose 91 places on TripAdvisor (NYC) since deploying Fetch.

Case Study

The Lucerne delivers 5 star service in a 120 year old landmark for 21st century guests with Fetch.

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Full Service Hotel & Suites
MCM Eleganté Lubbock
  • Reduced defect rates by 76% in 6 months.

  • Improved post-stay satisfaction 9% in just 3 months.

  • Online reviews improved 18% in just 1 month.

Case Study

MCM Eleganté Lubbock makes it look easy to run a 293 room full service hotel with Fetch.

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Engage & delight your guests

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