Enable your staff to make every stay great.
So you and your team often don't know about an opportunity until it's too late (if at all). Problems go unresolved and smiles turn to frowns. And those frowns can turn into online reviews and lower repeat guest rates.
Identify Opportunities
Ensure guest satisfaction, before it's too late. Capture every touchpoint along the guest journey, from beginning to end, both proactively and reactively.
Two-way guest texting
1-tap surveys that find 20x more opportunities
Online review management
Ticketing
Managing multiple systems and manual, disconnected processes can lead to limited visibility on what issues need to be addressed and by whom.
Facilitate Recovery
What if your team only had 1 login to remember? Fetch has everything your team needs to track, work through, and complete any opportunity from the same digital hub. Ready on any device you may be using.
Ticket management dashboard
Communicate with staff and guests
Assign to staff and departments
Built-in instant messenger
Recurring tickets with checklists
Real-time staff alerts
Image upload
Digital shift reports
Many independent hotels would like to be data-driven, but do not have the resources to gather, prepare & analyse the right data. This makes it very difficult to measure progress and to set the right goals.
Learn & Improve
Analytics dashboard that helps you turn tens of thousands of data points into an intuitive set of graphs, charts, and insights that anyone can understand. Learn more in 10 minutes with Fetch than 10 hours wrestling with Excel.
Guest satisfaction
Staff performance
Recovery speeds
Sentiment - powered by Machine Learning
Rooms
