The hospitality industry encompasses a lot of different businesses, but the core focus centers around customer satisfaction. This naturally involves dealing with lots of customer complaints and requests, which can quickly get overwhelming.
Fortunately, you can combat this issue by using hospitality software (like Fetch!) to streamline guest communications, deliver memorable experiences, and improve your services.
But every hospitality tool has a specialty. And the right tool for you will vary based on the type of business you run. But don’t worry — we’ll be introducing you to a range of tools in this article, so you’re sure to find one that fits your needs.
Ready to get started? Let’s dive in.
Hospitality software refers to any tool or platform that helps businesses in the hospitality sector manage and streamline their work—whether that’s by automating:
In the hotel industry specifically, the purpose of hospitality software is ultimately to elevate your guest experience by streamlining things like customer communication and ticketing.
Hospitality software can provide you with an efficient booking engine, which makes it easier for customers to book your service. This enhances your overall guest engagement and can increase the number of bookings you receive.
Hospitality software exists to make your work easier by automating tasks like reporting, support ticket management, and more. Streamlining these processes is a great strategy for improving hotel operations — both in terms of efficiency and cost savings.
Automation can reduce the number of manual errors since there’s less human input involved — especially when it comes to numbers and data. You can ensure your inventory is always accurate with automatic updates, which helps you avoid issues like double bookings.
Any hospitality software you choose has to meet (or exceed) your team’s expectations and requirements. They’re the ones who will be using it the most, after all! Ask them what they hope to get out of using hospitality software, and use that information to pick the right tool.
Your hospitality software should be accessible from anywhere to accommodate team members who work from home. You may also need access during travels or conferences, where you’re outside the workplace. Consider cloud-based tools and prioritize mobile compatibility.
Flexible pricing can also be a significant factor, depending on the size of your hotel and its current growth trajectory.
Your hospitality software needs to support your short- and long-term business goals. With that in mind, always look at what features the software offers before committing. Will they support your operations in their current state? Will they continue to support your operations as they evolve?
Below, we’ve got a list of the best hospitality software that can help you improve guest satisfaction — this saves you the trouble of researching all of them yourself.
If you’re in a rush, here are the tools we’re going to cover:
Now, let’s dive into the details!
Here at Fetch, we cover all bases for guest engagement, including real-time messaging, ticketing, bookings, and more.
We keep our interface simple and easy to use, so anyone can pick it up and become a pro within minutes. We specifically target independent hotel businesses, helping them deliver memorable experiences for their guests.
Fetch offers custom pricing that’s tailored to your specific business needs. To get an accurate price, you have to submit a request detailing some information about yourself and your hotel.
WebRezPro is an award-winning PMS (property management system) that focuses on increasing your bookings and streamlining hotel operations. While the tool is designed for hotels, it also works well for B&Bs, vacation rentals, campgrounds, and more.
You can get a free quote by submitting a pricing request. The price will vary based on the size of your business, what kind of operations you run, and so on. There are no system setup fees or user limitations, and contracts are renewed on an annual basis.
Certain properties can qualify for discounts, including:
Cloudbeds is a cloud-based management tool for hotels, which helps you manage bookings, payments, housekeeping, and more. They aim to simplify the admin side of things so staff can focus more on catering to their guests.
Cloudbeds offers custom quotes, which vary from business to business. There are two distinct pricing tiers available:
You can complete a request form to get a personalized quote and demo.
Lodgify is a hospitality software that specifically targets vacation rentals. They give property owners an easy way to create their website, where they can manage online bookings effortlessly. Lodgify has tools for businesses of any size, so you can benefit from their service regardless of how many properties you own.
Lodgify offers four paid plans:
Choose between monthly, yearly, or two-year contracts. If you have over 100 rental properties, you can request a custom plan.
Hostaway is a vacation rental software that centers around property management and automation. They also function as an Airbnb management system, with award-winning customer support and over 100 integrated software partners.
Hostaway provides customized pricing based on the number of units needed. Contact them to get more information about their pricing.
Hospitality software is crucial to running a modern, streamlined hotel, where guest satisfaction and communication are keys aspects of daily operations.
At Fetch, we help independent hotels optimize their guest engagement efforts with a range of tools like centralized ticketing, guest messaging, 1-tap surveys, and more. The result is a hotel that functions like a well-oiled machine — providing your guests with the best possible experience.
Want to learn more? Book a meeting and see how Fetch can elevate your business.